All goods
purchased from
Diamond Flooring may
be returned for
refund, exchange
or replacement
within 7 working
days from
receipt of
delivery[*].
Before sending
the parcel back
to us, please
contact us
for a Returns
Authorisation
Number. You will
be asked for the
reason for the
return including
whether you will
prefer a refund
or exchange plus
whether the item
has been used.
In addition, you
will need to
confirm your
name, order
number and
postcode, so
please have
these available
if you
telephone. You
will need to
include this
Returns Number
with your parcel
back to us as
failure to do so
may result in
delay of any
refund. May we
please ask you
to additionally
note:
1. You must
take care of our
goods whilst
they are in your
possession and
any item for
return must be
received back in
its original
shipped
condition and
original
packing. The
item must be
without damage
or use and in a
suitable
condition for
resale. All
original
packaging should
accompany any
returned item.
We cannot accept
returns for
exchange or
refund if such
items have been
opened from a
sealed package
(Costumes do not
typically come
in sealed
packages and you
can try them
on). All items
will be
inspected on
their return to
our warehouse.
the whole
product and
packaging must
be returned as
the same
condition as you
would have
received it and
how you may
expect to
receive it. If
the product or
packaging is in
any way missing
or damaged, we
cannot refund.
2. That you
or your carrier
are responsible
for any returned
goods until they
reach our
warehouse. Cost
and Risk of
return will be
at your expense
and we strongly
recommend that
you receive
proof of posting
or use Royal
Mail's "Recorded
Signed" service.
You may like to
opt for Royal
Mail's "Special
Delivery"
service if a
valuable item.
3. We regret
that outbound
shipping,
packing and
insurance cannot
be refunded.
4. We try to
make refunds
within one week
of receipt back
to us though
promise to make
all refunds
within 30
calendar days
from receipt of
goods to our
warehouse.
Please note that
we will not be
held liable for
any interest
payment that you
may incur
because any
refund was made
outside of your
credit/debit
card timescales.
5. Please
return the goods
to the address
on the top of
your
receipt/invoice
including the
Returns
Authorisation
Number. Any
returned items
not including
such information
may well be
delayed.
6. Any
returned goods
that we receive
which are
outside of this
Returns Policy
will be defined
as 'In Dispute'.
Such In Dispute
items will not
be refunded or
exchanged. A
reason for this
decision will be
provided. We are
happy to re-ship
such In Dispute
items back to
you, otherwise
they will be
destroyed within
91 calendar days
from their
receipt back to
us.
7. We are
sorry but due to
false promises
in the past, we
are unable to
replace or
exchange an item
until the
original is
returned to us.
If you need an
item in a hurry,
we suggest you
place a second
order for the
new item and
send the
original back at
a later date.
[*] "7
working days
from receipt of
delivery" shall
be defined as
the date from
when your
shipment is
received by you,
being the date
of signature
that the package
is received by
you.
